Dealing with ZAPPOS is a breeze. This was my 4th purchase from them and could not be happier. I have not had to contact customer service for any reason. Keen footwear is the best for myself and my son. I am on my feet all day, every day, and Keen allows for comfort and durability while all the while looking good. As for the kids footwear this is my sons 3rd pair and he wears them every day to school and weekends. They have held up better than any other footwear for my son. They always last the entire school year, with enough life left in them for his younger sister to wear them on outdoor outings.
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